CasinoClassic Casino Privacy Policy

At Casino Classic, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at casinoclassic.casino. We are operated by Apollo Entertainment Limited (C45483), 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta, and we are licensed by the Alcohol and Gaming Commission of Ontario (AGCO) as an Internet Gaming Operator, operating in agreement with iGaming Ontario (iGO). By using our platform — whether through the CasinoClassic app, desktop software, or mobile browser — you acknowledge and accept the practices described in this document.

Who We Are and How to Reach Us

We are Casino Classic, a brand managed by Apollo Entertainment Limited and part of the established Casino Rewards network. Our services are available exclusively to players who are 19 years of age or older and physically located in Ontario, Canada. If you have any questions or concerns about how we handle your personal data, you can contact our support team at any time:

• General enquiries: support@crhelpdesk.com
• Complaints: complaints@crhelpdesk.com
• Live chat: available 24/7 through our platform

At CasinoClassic, we maintain a dedicated 24/7 support team to assist you with any privacy-related concerns or data requests. Our support staff communicate in both English and French.

Information We Collect

When you register for a Casino Classic login, make deposits, or interact with our games and promotions, we collect certain personal information about you. This data is necessary for us to provide our regulated gaming services, verify your identity, process transactions, and comply with our legal obligations under Ontario and Canadian law.

Registration and Account Data

• Full name, date of birth, and residential address
• Email address, phone number, and login credentials
• Government-issued identification documents for age and identity verification
• Financial information, including payment method details (Visa, Mastercard, Interac, e-wallets, etc.)
• Information collected through our identity and credit verification partner, ILABS Inc.

Usage and Gameplay Data

• Your gaming activity, including Casino Classic slots play, table game sessions, and jackpot participation
• Deposit and withdrawal history, including your CAD (C$) transaction records
• Bonus redemptions, such as our casino classic free spins offers, no deposit bonus codes, and loyalty point activity
• Device information, IP address, browser type, and geolocation data to confirm you are physically present in Ontario
• Session duration, navigation patterns, and in-platform interactions

Communications Data

• Records of your correspondence with our support team via live chat or email
• Responses to surveys, feedback forms, or promotional campaigns
• Marketing preferences and opt-in/opt-out history

How We Use Your Information

Here at CasinoClassic, we use the information we collect for specific, lawful purposes. We do not sell your personal data to third parties. The primary reasons we process your data include:

• Account management: To maintain your Casino Classic login, manage your account, and provide access to our full gaming library
• Identity verification: To confirm you meet the minimum age of 19+ and are physically located in Ontario, in compliance with AGCO licensing requirements
• Payment processing: To handle your deposits starting from $1 and withdrawals, verify payment methods, and apply our Pay-to-Method-of-Payment (PMOP) policy
• Responsible gambling: To monitor play patterns, apply self-exclusion tools (BetGuard / iGO self-exclusion), enforce cooling-off periods, and maintain deposit and loss limit settings
• Anti-money laundering (AML): To meet our obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act
• Service improvement: We may use gameplay data, behavioural patterns, and platform interactions — including for AI training and machine learning model development — to improve our services, as outlined in our Terms and Conditions
• Marketing communications: To inform you about relevant promotions, such as our casino classic no deposit bonus offers, reload bonuses, and Casino Rewards Loyalty Program updates, where you have provided consent
• Geolocation enforcement: To verify your physical presence in Ontario and prevent the use of VPN or virtual machine software, which is prohibited and may void any winnings

Sharing Your Information

Our Casino Classic platform operates within the broader Casino Rewards and Apollo Entertainment network. We may share your data with trusted partners and service providers strictly where necessary:

• Apollo Entertainment Limited and affiliated Casino Rewards group entities for account management and the Global Account structure linking Ontario sub-accounts
• ILABS Inc. for identity and credit verification
• iGaming Ontario (iGO) and the AGCO for regulatory compliance and reporting
• Payment service providers (Visa, Mastercard, Interac, e-wallet providers) to process your transactions
• BetGuard for iGO self-exclusion integration
• ConnexOntario for responsible gambling referral services (1-866-531-2600)
• Technology and security vendors who assist us in operating the CasinoClassic platform securely

All third parties we work with are required to handle your data in accordance with applicable privacy laws and our data processing agreements.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in compliance with our legal and regulatory obligations. Please note that accounts are considered dormant after 60 days of inactivity — any bonus funds will be forfeited, though your cash balance will be returned upon request. At Casino Classic, we will securely delete or anonymise your data when it is no longer required for the purposes described in this policy.

Your Rights and Choices

As a player at CasinoClassic, you have rights regarding your personal data. You may contact us at any time to:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent for marketing communications
• Request restrictions on how we process your data
• Lodge a complaint with the relevant regulatory authority

To exercise any of these rights, please contact us at support@crhelpdesk.com or via our 24/7 live chat. For formal complaints, you may also reach us at complaints@crhelpdesk.com, with further escalation available to iGaming Ontario.

Responsible Gambling and Data

At Casino Classic, we are committed to promoting safe play. We use your account and gameplay data to support responsible gambling tools, including:

• Deposit and loss limit settings
• Cooling-off periods ranging from 24 hours to 3 months
• Self-exclusion options from 6 months to 5 years via BetGuard
• Monitoring for behavioural indicators of problem gambling

If you need support, please contact ConnexOntario at 1-866-531-2600 at any time.

Security

We implement robust technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our CasinoClassic platform uses encryption, secure servers, and access controls to safeguard your information. However, no system is entirely without risk, and we encourage you to protect your Casino Classic login credentials and notify us immediately of any suspected unauthorised account activity.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the platform or by email. We encourage you to review this policy periodically. Continued use of our Casino Classic services following any update constitutes your acceptance of the revised terms.